Terms of service

Last updated 12 November 2026

1. Who we are

Five Star Sites is run by Alan Lea, a sole trader based in Warrington ("I", "me"). You can contact me at alan@fivestarsites.uk or on 07367 457162. "You" means the business signing up for the service.

The service is for businesses. By signing up you confirm you're acting for your business, not as a private consumer.

2. What's included

• A website for your business, built and set up by me.
• Registering and renewing your web address (domain), such as yourbusiness.co.uk.
• Hosting and security certificates (the padlock in the browser).
• An enquiry form that sends messages to your chosen email address.
• Small changes, up to two requests a month: for example new photos, updated prices, services or opening hours. I'll usually make them within 3 working days.

Not included: full redesigns, extra pages beyond the agreed site, online shops, booking systems, logo design, paid advertising or copywriting beyond the original build. I'm happy to quote for these.

3. Price and payment

• The fee is £29 a month, taken by direct debit through GoCardless. Any introductory offer (such as a free first month) will be confirmed to you in writing.
• Payments are taken monthly in advance.
• If a payment fails, I'll let you know and try again. If it's still unpaid 14 days after the due date, I may pause your website until it's paid. Your domain stays registered while the site is paused.
• I'll give you at least 30 days' notice of any price change. You can cancel before it applies.

4. Cancelling

• There's no minimum term. You can cancel at any time by giving 30 days' notice by email or text.
• Your site stays live until the end of the notice period, and your final payment covers that period.
• I can end the service with 30 days' notice, or straight away if payments are more than 30 days overdue or the site is used for anything unlawful.

5. Your domain

The domain belongs to you, even though I register and manage it for you while you're a customer. If you leave, I'll transfer it to you or to your new provider free of charge, as long as your account is paid up. If you leave while payments are owed, I'll transfer it once they're settled.

6. Who owns the website

• Your content (photos, logos, reviews, text you give me, and details of your business) belongs to you.
• The design and code of the site belong to Five Star Sites. You can use them for as long as you're a customer.
• If you leave and want to keep the site as it is, you can buy the site files for a one-off fee of £150. After that you can host and change them however you like. Otherwise, your content and domain go with you, and you can have a new site built elsewhere.

7. Your responsibilities

• The information you give me for your site should be accurate and kept up to date. Let me know when something changes.
• You must have the right to use any photos, logos or other material you send me.
• You're responsible for replying to enquiries that come through your site.

8. Enquiries and personal data

Your enquiry form collects details from your customers, such as names, phone numbers and messages. For that data, you are the controller and I process it on your behalf, under UK data protection law. I will:

• use it only to deliver enquiries to you, and for nothing else;
• keep it secure and use reputable providers to run the form and hosting;
• not sell or share it with anyone else;
• tell you without delay if I become aware of a data breach affecting it;
• help you respond if one of your customers asks about their data.

Your site will include a short privacy notice explaining how enquiry details are used.

9. What I can't promise

• I'll do my best to keep your site fast and online, but I can't guarantee it will never be unavailable, for example during a hosting provider outage.
• I can't guarantee a particular number of enquiries, jobs or Google rankings.
• Except where the law doesn't allow it, I'm not liable for lost business, profits or indirect losses. My total liability to you in any 12 months is limited to the fees you've paid me in that time.
• Nothing in these terms limits liability for anything that can't be limited by law.

10. Changes to these terms

I may update these terms from time to time. I'll tell you about any important change at least 30 days before it applies.

11. Law

These terms are governed by the law of England and Wales.